Refund policy
We want you to feel confident shopping with Elevated. If you're not satisfied with your purchase for any reason, we're here to make it right.
Return Window
You have 100 days from the date your order is delivered to request a return or refund.
Return Eligibility
If the product doesn’t work for you, we’ll honor your return request — even if the product has been opened or used.
To start a return, please contact us by email within the 100-day window and include your order number or proof of purchase. In some cases, we may not require the item to be returned, but please wait for instructions from our support team.
How to Start a Return
To initiate a return or refund, email our support team at support@elevated.co.
Do not send items back without contacting us first. Unauthorized returns will not be accepted or processed.
Return Shipping Costs
- Damaged, defective, or incorrect items: We’ll pay for the return shipping.
- All other returns (e.g., not satisfied): You’ll be responsible for the return shipping cost.
As a rough estimate:
- Returns from the U.S. typically range between $4–$9 USD
We do not charge any restocking or handling fees.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, email us right away at support@elevated.co and we’ll resolve it quickly.
Exchanges
Need a different item? The quickest way is to return the original and place a new order separately.
Order Cancellations
If you would like to cancel a one-time purchase, you must submit your request within 24 hours of placing the order. After this window, we may not be able to cancel the order if it has already entered processing or fulfillment. To request a cancellation, email us at support@elevated.co with your order number.
Refunds
Once your return (if required) is received and inspected, we’ll let you know whether your refund is approved.
If approved, your refund will be processed to your original payment method within 10 business days.
Please allow additional time for your bank or credit card company to process and post the refund.
If it’s been more than 15 business days since your refund was approved and you haven’t received it, contact us at support@elevated.co.
Subscription Orders
For customers enrolled in a Elevated Subscription Plan, please note the following:
- We cannot accept returns, cancellations, or refunds for subscription orders that have already been processed and shipped.
- If you wish to cancel or modify your subscription, you must do so before your next billing date to avoid being charged and shipped for the upcoming cycle.
- To manage your subscription, log in to your customer account or contact us at support@elevated.co for assistance.
Contact Form: https:/elevated.co/pages/contact